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Technical Support Officer

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Function: ព័ត៌មានបច្ចេកវិទ្យា 
Work time: Full time
Position: Technical Support Officer
Number: 07
Salary: Negotiable
Company Name: S.I Group Co., Ltd
Company Address: #93, Preah Sihanouk Blvd. Phnom Penh, Cambodia
Location: ភ្នំពេញ 
Email: hr@sinet.com.kh
Phone: 081 201 999
Closing Date: 2018-02-28
S.I NET, a member of S.I GROUPS, S.I Group was founded in 2009 is a specialist Internet and Telecom Service Provider in Cambodia with strong focus on engineering excellence and reliable support. S.I NET is one of the main providers with nationwide Fiber, DWDM, SDH, and Metro Ethernet backbone. We own and operate over 200 active network POPs across the country not only in the main cities and provincial towns, but also in remote districts and villages. We are looking for qualified candidates to join our growing team for many position of Technical Support Officer

Position: Technical Support Officer

Location: Phnom Penh (03 Position) - Sihanouk Vill (2 Position)-Bavet-Komport (2 Positions)

Schedule: Full time

Deadline: Feb 28, 2018

Install internet connection and other communication connections for customer following to procedures;
Resolve technical issues for customers on the phone and by visiting the customer’s site;
Keep records of service to customers;
Keep track of company stock/equipment and property;
Escalate and report issues and concerns to supervisor and manager as required;
Perform professional communication with customers by face to face, on the phone and email;
Provide details of potential customers or upgraded sales leads to the Sales Team;
Follow up processes, policies, and procedures;
Any other related tasks as assigned from time to time by Manager.

Work Conditions:
Subject to Security/Safety certification prior to the employment.
Working on shift (Flexible working schedule rotating within 24/7d) Phnom Penh Position only

Bachelor Degree in Computer Science or other related fields;
At least one year-experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, XDSL,
Fiber Optic and other internet related technologies;
Experience with common computer operating systems and Internet related Applications eg; Microsoft
Windows, Internet Explorer, Emails;
Be good at speaking and writing in English;
Be good at communication, initiative, patient, and problem solving;
Must to have honesty, integrity, Courtesy;
Ability to work under pressure with less supervision and flexibility and willing to learn new things;
Good inter-personal skill, confident and motivated person;
Physically and mentally fit and can-do-attitude.
Residential candidates are prioritized.

Interested applicants should submit CV and Cover letter with salary Expectation to:
S.I Group Co., Ltd. #93, Preah Sihanouk Blvd. Phnom Penh, Cambodia
Or contact through email: hr@sinet.com.kh
Telephone: 081 201 999
Only short-listed candidates will be contacted for an interview.

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